Salesforce Agentforce Reviews & Product Details

I love that Salesforce Agentforce allows anyone to build AI agents without the need for any programming or coding language. All you have to do is type what you want your agent to do, and it just does it. The ability to upload files to ground the agents, so they can provide responses based on those files, is also a great feature. I also appreciate that there's no need for training, waiting, or hosting, which makes building agents quick and straightforward. The initial setup was really easy for my team. Review collected by and hosted on G2.com.

The only blocker that I faced is its complex pricing model and rates per use. Sometimes it's unpredictable how much the agent will be used, which leads our clients to withdraw their plans of adopting Salesforce Agentforce. They prefer having their own so they know how much it will cost. On top of that, the hallucination is really bad, since we don't train, and it works on a general model, sometimes it just gives information that isn't ours. That makes building agents and depending upon them hectic. Review collected by and hosted on G2.com.

Salesforce Agentforce is not just a chatbot it actually helps with performing actions like creating records,generating emails and more.More over i can integrate it with slack and other systems which make it more useful.Also it is very secure as it uses Einstein Trust Layer and provide zero rentention policy so it builds a trust to use it. Review collected by and hosted on G2.com.

Although it is very useful but Agentforce depends on the data in Salesforce so if data is messy and contains duplicate records then Agentforce's response will also not very accurate sometimes it gets hallucinated so admin knowledge is required. Review collected by and hosted on G2.com.

Manages leads easily and get an option to update the status of leads post every discussion. Lakhs of leads received however no issues faced to identify the status of the leads. Easily able to make a report on individual basis of the team members. Review collected by and hosted on G2.com.

Nothing as of now, however it has been working fine. Using Salesforce for more than 3 years, I have never had issues with Salesforce. Sometimes it's just little slowness however if you have a good internet speed, you won't be facing that too. Review collected by and hosted on G2.com.

I mainly use Salesforce Agentforce to automate repetitive tasks and improve overall productivity within Salesforce. It helps me to reduce manual work by automating tasks and handling basic queries quickly. I like how it improves response time and makes it easier to access the right information without searching manually. What I like most is how seamlessly it works within Salesforce and uses existing data to provide quick, relevant responses. It really helps in saving time and makes day-by-day work more efficient without needing much extra setup. For me, the biggest value is how it uses existing Salesforce data to give quick, context-aware responses without any extra effort, speeding up my work a lot. Review collected by and hosted on G2.com.

One thing I feel could be improved is the level of customization and control in some scenarios. Sometimes responses or automation don't fully match specific business requirements, so a bit more flexibility would help. It would be helpful to have more control over response logic and better support for custom objects and complex conditions. Also, a simpler and more guided setup process would make it easier to configure and fine-tune. Review collected by and hosted on G2.com.

I like Salesforce Agentforce for its strong integration with the Salesforce CRM and scalable AI automation capabilities. The low-code/no-code configuration is a big plus, making it easier to implement changes without intense coding knowledge. It significantly improves productivity across sales and support teams. I find the autonomous AI agents impressive as they go beyond simple chatbots by understanding context, making decisions, and completing tasks end-to-end, which reduces the need for human intervention. The platform effectively helps standardize, automate, and scale operations for handling large volumes of customer queries and complex workflows. Review collected by and hosted on G2.com.

1.) Initial setup complexity 2.) Dependency on data quality 3.) Limited explainability (black-box decisions) 4.) Pricing for smaller organizations Review collected by and hosted on G2.com.

I like the simplicity of the sales tracker and the ability to leave notes on accounts. Day to day it is easy to use. I set tasks 60 days in advance, so I come into work every day with a mission. Review collected by and hosted on G2.com.

I have been using Salesforce since September 2025 and so far, I have not had any bad experiences. Being able to use the technical support for times where I have questions is very helpful. Review collected by and hosted on G2.com.

I really like how Salesforce Agentforce makes building intelligent agents simple directly within Salesforce. It's impressive how it retrieves information automatically, reducing a lot of manual effort. What impressed me most is its easy integration with Agentforce data and action. You can trigger flows, retrieve records, and connect with external systems all within the agent's framework. As a developer, I find it quite flexible, allowing me to design topics, define actions using auto-launch flows, and invocable actions. It lets me control the agent behavior while maintaining a conversational user experience. I also appreciate that it's a powerful tool for building AI-driven automation inside Salesforce without the complexity of a custom system. Additionally, you can perform many tasks without switching between numerous screens, which I find convenient. Setting up Salesforce Agentforce was very easy, thanks to the community support and available resources. Review collected by and hosted on G2.com.

Room is not built in a single day. It requires lots of stuff. I already started working on open source tools, but it's not enterprise security. The major game changer in terms of agent forces like Einstein Trust layer which keeps data demasking and data masking and zero plus clear that privacy concerns are taken into consideration. And features can be added as per the development skills we hold. Review collected by and hosted on G2.com.

It tells me my total of my hours. I can adjust it to anytime I want, fast to complete, can make a draft and then submit later, leave comments, and now with the new feature add screenshots Review collected by and hosted on G2.com.

Confusing platform surface too crowded sometimes hard to sue on phone weird task bar on left is annoying to use when you are trying to submit your timesheet. Review collected by and hosted on G2.com.

reports are easy to generate and it's easy to have a home page with important information needed in the moment, i also like that students can have perofiles Review collected by and hosted on G2.com.

it's hard to learn, it is not easy to learn. there a lot of features that I am still not aware of that I want to learn but its hard to get there, training Review collected by and hosted on G2.com.

Very customizable our system is very custom setup to our organization. Nice to have one source of truth for everything. We have 12 companies tied into one system. Review collected by and hosted on G2.com.

Because it's designed to be such a customizable product, it can get a little clunky when our enablement team doesn't think through a click path or route we are going to need to take. Review collected by and hosted on G2.com.